Refund Policy

Last updated: November 10, 2026

This policy explains the difference between generation credits and payment refunds for Christmas Dance AI.

Failed generations

When a generation is confirmed failed, its reserved credits are restored once. The task page shows whether restoration is pending or complete. An uncertain submission or incomplete result is checked against the original task before further action. Starting another generation is a separate request and may incur a new charge.

Payment refund requests

Contact support with your account email, order number, purchase date and reason for the request. Requests are assessed against the order, credit usage and delivery records, any applicable purchase terms, and your statutory rights. We do not promise a fixed refund window or automatic approval. Do not include full card details.

Approved refunds are processed through the payment provider where supported. Payment-provider and bank processing times vary. Returning generation credits does not automatically refund a payment.

Account holders can open a support ticket.