Contact & Support

Get help with your Christmas dance video, account or payment.

Account holders can open a support ticket.

Public email support is temporarily unavailable.

For an existing account, use the support tickets linked above.

Video and payment help

Include your task ID or order number, the action you took and the message you saw. Open the original task in My Videos to check its status. Review purchases in Payment History. Do not start another paid generation to check whether the first one succeeded.

Privacy, copyright and misuse

Describe the concern and provide an account email, task ID or relevant public URL. Explain your relationship to the content and the action you are requesting. Do not attach harmful or intimate images, passwords, full card details, private download links or identity documents.

Refund requests

Provide the order number, purchase date and reason. Read the Refund Policy for how payment refunds differ from credits returned after a failed generation.